Payment Policy

Last Updated: November 2, 2026

This Payment Policy explains how payments are handled for home goods and home decor purchased from Manequill, a store brand operated by WAH HING DOLL'S WEAR MANUFACTURING LIMITED at https://manequill.com/.

Please read this policy together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Accepted Payment Methods

The payment methods available for your order are displayed at checkout. Availability may vary based on your location, currency, device, and payment provider.

Please choose an available payment method and review your order details before authorizing payment.

2. Prices, Currency, and Charges

Prices are displayed in the currency applicable to your selected market or checkout. Please review the payment currency and final total before completing your purchase.

Product charges, applicable discounts, shipping charges, and any taxes collected by us are shown at checkout before you pay.

Your bank or payment provider may charge currency conversion or international transaction fees. These fees are determined by your provider and are separate from the amount charged by Manequill.

Any applicable import duties or taxes not collected at checkout are addressed in our Shipping & Delivery Policy.

3. Payment Authorization and Order Confirmation

By submitting payment, you confirm that you are authorized to use the selected payment method and authorize the amount shown at checkout.

Your order is accepted once payment has been successfully processed and the order has been confirmed. A pending bank authorization alone does not mean your order has been accepted.

If payment cannot be completed or verified, your order may remain unconfirmed or be canceled. If you see a charge but have not received an order confirmation, please contact us so we can help.

4. Billing Information and Verification

Please provide accurate billing and contact information when placing your order. Your bank or payment provider may require additional authentication to approve the transaction.

We may decline or cancel an order when reasonably necessary due to payment issues, suspected fraud, or inaccurate order information.

If we cancel an order after receiving payment, the applicable amount will be refunded to your original payment method.

5. Failed Payments and Pending Charges

If your payment is declined, please check your billing details and contact your bank or payment provider for assistance. You may also try another payment method offered at checkout.

An unsuccessful or canceled payment attempt may leave a temporary authorization on your account. This does not necessarily mean a payment was completed. The time needed to release an authorization depends on your bank or payment provider.

If you believe you have been charged more than once, please contact us with your order number, transaction date, and the amounts shown so we can investigate.

6. Cancellations and Refunds

To request an order cancellation or change, please contact us as soon as possible:

Email: support@manequill.com
Phone: +1 586-945-3896

A cancellation or change is not confirmed until we notify you of the outcome. Changes may not be possible once order processing or shipment has begun.

Return eligibility and refund conditions are explained in our Return & Refund Policy.

Approved refunds are issued to the original payment method. After we process a refund, it may take approximately 7–12 business days for the funds to appear in your account, depending on your bank or payment provider.

Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.

7. Payment Information

Payments are processed through the providers supporting the payment method you select at checkout. Their services may be subject to their own terms, conditions, and privacy policies.

For your protection, please do not email us full card numbers, card security codes, payment passwords, or one-time verification codes.

Manequill and WAH HING DOLL'S WEAR MANUFACTURING LIMITED do not require customers to provide sensitive payment credentials by email.

8. Contact Us

For questions about payments, billing, order charges, or refunds, please contact:

WAH HING DOLL'S WEAR MANUFACTURING LIMITED
Operator of the Manequill store brand.

Company Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Email: support@manequill.com
Phone: +1 586-945-3896
Website: https://manequill.com/

Product Return Warehouse:
Attn: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

The warehouse address is for product returns only. Please send payment, billing, and privacy inquiries to the email address listed above.

When contacting us about an order, please include your order number, if available, so we can locate your purchase and assist you more efficiently.